Help Center & Customer Support
Effective Date: 30/09/2026
Welcome to the Cosmic Compass Help Center.
This page explains how our digital products are purchased, delivered, accessed, and supported. Whether you have purchased a ready-made Psychology Package or a personalized Custom Reading, you will find the essential information you need below.
If you cannot find the answer to your question, you can contact us at info@cosmiccompass.pro or through any official contact form available on CosmicCompass.pro. Our support requests are available for submission 24/7, and we usually respond within 24–48 business hours.
1. Delivery & Access
1.1 How are Cosmic Compass products delivered?
All Cosmic Compass products are delivered digitally. We do not ship physical products.
Our products are delivered through two different systems depending on the type of purchase:
Ready-Made Packages are delivered through a private online page immediately after successful payment.
Custom Packages are primarily delivered as a personalized PDF document sent to the email address provided during checkout. In some cases, a Custom Package may instead be delivered through a private online URL.
(More information: Terms of Service → Digital Fulfillment & Delivery Protocols)
1.2 When will I receive my purchase?
Ready-Made Packages: Access is provided immediately after successful payment. After completing checkout through Stripe, you are automatically redirected to the private online page containing your purchased package.
Custom Packages: These are prepared individually for each order. Your custom analysis is normally completed and delivered within 48 business hours. During periods of unusually high demand, additional time may occasionally be required.
Once your Custom Package is ready, it is delivered to your registered email address as a PDF or, where applicable, through a private online link.
1.3 Will I also receive a payment confirmation?
Yes.
Immediately after a successful purchase, Stripe provides the payment confirmation and purchase receipt to the email address associated with your transaction.
Your confirmation includes the relevant transaction and company information.
1.4 What if I do not receive my email?
First, check your Spam, Junk, Promotions, or Other folders.
Make sure that info@cosmiccompass.pro is recognized as a trusted sender.
If you still cannot locate your purchase, delivery email, or relevant access information, contact us at info@cosmiccompass.pro or through any official contact form on CosmicCompass.pro.
Please include the email address used for your purchase and, where applicable, the Stripe invoice number shown at the top of your receipt.
We will investigate the issue and assist you with access.
1.5 Do private access links expire?
No.
Private access links provided by Cosmic Compass are not designed to expire. Your access remains available permanently, subject to the applicable product terms and the continued availability of the service.
1.6 Can I keep my Custom PDF permanently?
Yes.
Custom PDF reports are provided for permanent personal access. Once delivered, you may download and retain your PDF for your own personal use.
1.7 Are Ready-Made Packages downloadable?
No.
Ready-Made Packages are accessed exclusively through their private online pages rather than as downloadable files.
Because these pages are maintained as permanent digital resources, the content may receive future improvements, additions, refinements, or updates where applicable.
1.8 Do I need special software to open my PDF?
No.
Custom PDF reports use a standard PDF format and can be opened with any standard PDF reader. They are not password protected and do not require special software or technical knowledge.
1.9 What are the Decision Guides?
Our five Decision Guides — Breakup Recovery Plan, Commitment Clarity Map, Career Crossroads Kit, Life Direction Compass, and Trust Again Protocol — are structured self-help workbooks. They are not astrology. Each one uses established psychological methods, such as thought records, values clarification, and structured decision tools.
1.10 Do I need to provide personal information for a Decision Guide?
No. Decision Guides are ready-made. You only provide your email address at checkout. Nothing else is collected.
1.11 Will my Decision Guide be updated?
Yes. Decision Guides are living resources. When we improve a guide, you automatically keep access to the latest version through the same private link.
1.12 Are Decision Guides a substitute for therapy?
No. They are educational tools for self-reflection. Every guide includes crisis and support resources. If you’re in crisis: US & Canada, call or text 988 · UK & Ireland, Samaritans 116 123 · Australia, Lifeline 13 11 14.
2. Payment & Billing Security
2.1 Who processes my payment?
All payments are processed securely through Stripe.
The checkout and transaction process takes place within Stripe’s secure payment environment. Cosmic Compass does not operate its own card-payment infrastructure.
(More information: Privacy Policy → Payments & Security)
2.2 Does Cosmic Compass store my card information?
No.
Cosmic Compass does not collect, see, or store your credit card numbers or sensitive payment information on its own servers. Payment information is handled by Stripe during the transaction.
2.3 What will the charge look like on my bank statement?
The charge may appear under the operating company name COSMICCOMPASS or VALGUARD LTD rather than the brand name Cosmic Compass.
This is normal and does not indicate an unauthorized transaction.
2.4 What payment methods do you accept?
Payments are processed through Stripe.
PayPal is not accepted.
2.5 What currency are your prices shown in?
All Cosmic Compass prices are displayed in USD.
The listed price is the final customer price, except where a clearly advertised promotional offer is active.
2.6 What happens if my payment is declined?
Payment authorization, security checks, and payment acceptance are handled by Stripe.
Cosmic Compass does not have access to your card credentials or the internal security decisions made by the payment processor.
If a transaction is declined, please follow the instructions provided by Stripe or your card issuer. You may also attempt the purchase again using an accepted payment method.
2.7 What if I was charged incorrectly?
If you believe that a payment was duplicated, incorrectly processed, or otherwise charged in error, contact us immediately.
We will investigate the transaction using the available payment and order information. Where a verified error requires a refund, the appropriate refund will be issued.
3. Orders, Customer Information & Corrections
3.1 What information is required for a Custom Reading?
Custom products may require information such as:
Full name
Email address
Date of birth
Exact or approximate birth time
Place of birth
Optional notes, questions, or personal requests
This information is used for the preparation and delivery of the purchased product.
(More information: Privacy Policy → Information We Collect)
3.2 What if I entered incorrect information?
Please contact us as soon as possible at info@cosmiccompass.pro.
Cosmic Compass follows a 24-Hour Verification Window for reported or identified data errors. Where clarification or corrected information is required, you must respond within this period.
If no response is received within the applicable 24-hour window, the order may proceed using the original information submitted at checkout.
(More information: Refund & Corrections Policy → Corrections, Adjustments & Data Accuracy Liability)
3.3 What if I entered the wrong email address?
Please contact us immediately.
Cosmic Compass relies on the exact email address submitted during checkout. Delivery failures resulting from an incorrect, inaccessible, or invalid email address supplied by the customer are not considered a technical failure of our delivery system.
(More information: Refund & Corrections Policy → Email Delivery Failures & Strict Data Minimization Compliance)
4. Refunds, Cancellations & Technical Problems
4.1 Are digital purchases refundable?
Cosmic Compass products are bespoke or digitally delivered products, and our general policy is that purchases are final once the applicable analysis or fulfillment process has commenced.
However, this does not prevent us from correcting a genuine technical failure on our side.
4.2 What if Cosmic Compass has a technical delivery failure?
If you have completed a purchase but, due to a verified technical problem on our side, you do not receive the purchased product or cannot obtain the promised access, contact us immediately.
We will investigate the issue and take the appropriate corrective action, which may include re-delivery, re-issuing access, or a refund where the circumstances require it.
4.3 What if the problem is caused by my email provider?
Spam filters, full inboxes, incorrect email addresses, or third-party email systems may interfere with delivery.
Before contacting us, please check your Spam, Junk, Promotions, and other filtered folders and make sure info@cosmiccompass.pro is recognized as a trusted sender.
4.4 Can I cancel a Custom Reading after purchase?
Because Custom Readings are prepared specifically for the individual customer and the fulfillment process may begin after purchase, cancellation and refund requests are subject to our Refund & Corrections Policy.
5. Access, Security & Personal Use
5.1 Are private links searchable on Google?
No.
Private access URLs used for Cosmic Compass digital products are designed to be non-indexable and are not intended to appear in public search results or public directories.
Access is obtained through the specific private URL provided to the customer.
5.2 Should I share my private access link?
No.
Private access links are intended for the individual customer who purchased the product. Please keep your access URL private and do not publish or distribute it.
5.3 Can I share my purchased PDF?
Cosmic Compass digital products are provided under a personal, non-transferable license. Reproduction, resale, public posting, or unauthorized distribution of the content is prohibited.
Some digital assets may also contain unique identifiers or watermarking information for intellectual-property protection.
(More information: Terms of Service → Intellectual Property & Personal Usage License)
5.4 Is there any special login or software required?
No.
Our goal is to make access simple. Ready-Made Packages are accessed directly through their private online page, while Custom PDFs can be opened with any standard PDF reader.
6. Privacy & Data Protection
6.1 Why does Cosmic Compass collect my information?
Personal information is collected only where necessary to process, prepare, deliver, and support your purchased service.
This may include your contact information, birth information, notes, and specific information required for certain Decision Guides.
6.2 How long is my information retained?
Personal information and relevant order records may be retained for up to 12 months for record-keeping and quality-control purposes, unless deletion is requested earlier.
6.3 Can I request deletion of my personal data?
Yes.
You may request access, correction, or permanent deletion of your personal data by contacting info@cosmiccompass.pro.
(More information: Privacy Policy → Data Rights)
6.4 Does Cosmic Compass use marketing emails or promotional tracking?
No.
We do not use your email address for marketing campaigns, promotional newsletters, or unsolicited upsell sequences.
Cosmic Compass also operates a privacy-first, cookie-free environment without marketing pixels or invasive cross-site profiling.
(More information: Privacy Policy → Zero-Tracking Infrastructure & Cookie-Free Analytics)
7. Communication & Official Support
7.1 How can I contact Cosmic Compass?
You can contact us through:
Email: info@cosmiccompass.pro
or through any official contact form available on CosmicCompass.pro.
All support responses are handled by email.
7.2 When can I submit a support request?
Support requests can be submitted 24/7.
We usually respond within 24–48 business hours.
7.3 What information should I include in my support request?
To help us identify your purchase quickly, please provide:
The email address used during checkout
Your Stripe invoice number, where applicable
A brief description of the issue
Any relevant error message or delivery problem
The Stripe invoice number can be found at the top of your purchase receipt.
7.4 Will Cosmic Compass contact me unexpectedly?
No.
We do not send unsolicited marketing messages, promotional offers, or unexpected payment requests.
We may contact a customer who has purchased a Custom Package when clarification of submitted information is necessary for fulfillment, or when communication is required to complete the requested service.
8. Anti-Phishing & Official Communication
8.1 What is the official Cosmic Compass email?
The official customer support address is:
8.2 What is the official Cosmic Compass website?
The official website is:
CosmicCompass.pro
We do not operate readings, Decision Guides, or digital assets through alternative domains or spelling variations.
(More information: Terms of Service → Official Domain, Typosquatting & Brand Protection Notice)
8.3 How can I verify a message claiming to be from Cosmic Compass?
Always verify that the communication originates from our official domain:
@cosmiccompass.pro
Cosmic Compass will never unexpectedly contact you through social media or another unofficial channel to request payment or sensitive information.
When in doubt, do not follow suspicious links or provide payment details. Contact us directly through info@cosmiccompass.pro or an official contact form on CosmicCompass.pro.
9. About Your Cosmic Compass Reading
9.1 How are Cosmic Compass readings prepared?
Readings are built from your birth data using our own structured interpretation frameworks, with software used for accurate chart calculation. They are interpretive and intended for self-reflection.
(More information: About Cosmic Compass → Methodology: How We Approach Your Reading)
9.2 Are the readings guaranteed predictions?
No.
Astrology at Cosmic Compass is interpretive and intended for spiritual guidance, self-reflection, and personal development. We do not guarantee specific future events, outcomes, timelines, or transformations.
9.3 Are Decision Guides professional medical, legal, psychological, or financial advice?
No.
Decision Guides and strategic protocols are structured educational and self-reflective frameworks. They do not replace licensed professional advice.
(More information: Disclaimer → Not a Substitute for Professional Advice)
10. Company Information
In our commitment to transparency and professional excellence, we provide our official corporate details below.
Operating Entity: Valguard Ltd.
Registered Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM
Company Registration Number: 16112099
Regulatory Registration: Valguard Ltd is a legally registered Data Controller with the UK Information Commissioner’s Office (ICO). Registration Reference: ZC115928
Official Email: info@cosmiccompass.pro
11. Important Policies
For complete legal and operational information, please review:
Still Need Help?
We are here to help with delivery, access, payment, corrections, or technical issues.
Email: info@cosmiccompass.pro
Support availability: 24/7 submission
Typical response time: 24–48 business hours
Cosmic Compass exists to make the experience clear, private, and straightforward from purchase to delivery.